Retail
Tech
Architect
Every vendor says theirs is the best. I’m paid to disagree — I help Malaysian retailers diagnose what’s actually broken, then choose the right systems to fix it.
Talk through a retail problem
Roughly 7 in 10 of my conversations end with me recommending no purchase at all. Most of the time the problem isn’t the system — it’s the process around it, or the mindset running it.
Fixing those is free advice. I only earn on the three in ten where a genuine match exists — with a partner who passed my published vetting standards, never because any partner paid to be picked.
What’s not working in your retail business?
“My store, Shopee and TikTok stock counts never match.”Omnichannel advisory
“I don’t know if I should replace my system or fix it.”POS advisory
“E-invoicing is exposing a bigger problem.”E-invoice guide
“I can’t see who my repeat customers are.”CRM advisory
“I keep getting quotes I can’t compare.”The Cheapest Quote Tax
“Something else is hurting.”WhatsApp Ivan directly
Advisory by system: POS · ERP · CRM · Omnichannel & e-commerce · LED & outdoor media
The problem is not always the system.
01 Listen
A real conversation about how your business actually runs — channels, stock, staff, and what your systems quietly fail to tell you. The problem you walk in with is rarely the one we find.
02 Filter
Your needs mapped against what exists in the Malaysian market — including options my partners don’t cover. Every vendor says theirs is the best. I’m the yardstick with no product in the race.
03 Connect
Only when a change is genuinely justified: an introduction to a vetted partner — and I stay involved after it, because my name rides on the match.
“A decade on the vendor side of the table. I started Impact Crux to sit on yours.”
How I stay on your side while being paid by partners
Every partner passed the vetting standards — listening before pitching, real after-sales support, response timeliness. They’re public, and vendors are tested against them.
I earn the same way from every genuine match, so steering has no payoff. No exclusivity, ever.
And I use that freedom constantly. Where my network holds one name, I’ll say so — and if it doesn’t fit you, I’ll help you look elsewhere. Unpaid.
My name is worth more than any single fee. Read the vetting standards →
Every name here passed the published standards.
Read before you buy anything
The Hidden Cost of Always Buying the Cheapest Quote
CRM & dataMarketplace Sellers Don’t Own Their Customers. Here’s What That Costs
E-invoicingE-Invoice Deadline: The Second Expensive Tech Mistake
Tell me what’s hurting.
Direct to Ivan — no forms, no sales team, no obligation. If the honest answer is “keep what you have,” that’s the answer you’ll get.
Chat with Ivan directly